Privacy Policy

At MoverGPT, we deeply value your trust and are committed to keeping your personal information safe and private. This Privacy Policy explains, in plain and simple language, how we collect, use, share, and protect your data.

We’re not lawyers, so this page isn’t about confusing you. It’s about clarity, honesty, and keeping you informed.

1. Introduction

MoverGPT is an AI platform built to revolutionize how moving companies interact with their customers. It uses intelligent voice agents and chatbots to handle conversations naturally and efficiently.

When you use our platform — whether browsing the website, talking to an AI agent, or setting up your account — we may collect certain information. This policy explains:

• What information do we collect
• How we use it
• Who we share it with
• How do we protect it
• Your rights and choices

By using MoverGPT, you agree to this Privacy Policy. If you don’t agree, we respect that — just know some features might not work without the data they rely on.

2. Information We Collect

We collect two types of data: the information you give us directly and the information we collect automatically when you interact with our platform.

A. Information You Provide Directly

• Personal Info: Your name, email address, phone number, business name, job title, etc.
• Account Information: Login credentials, account settings, .
• Business Documents: FAQs, customer scripts, PDFs, or text used to train your AI agents.
• Billing Details: Payment card information (handled by Stripe or similar secure platforms).
• Messages and Chats:Conversations with your AI agents, including customer queries and responses.
• Support Requests: When you reach out to us for help.

B. Information We Collect Automatically

• Device Details:IP address, browser type, device type, screen resolution.
• Usage Data:Pages visited, clicks, time spent, and links interacted with.
• Logs:Error logs, diagnostics, and performance metrics.
• Cookies & Tracking Data:(More on this in section 7)

Note: More than 90% of modern SaaS platforms collect both types of data to optimize performance and user experience.

3. How We Use Your Information

We only collect what we need to provide a better, safer, and more personalized experience.

Here's how we use your data:

To Provide Our Services

• Set up your account and let you manage AI agents
• Train your chatbot/voicebot with your business data
• Allow integrations with your CRM, calendar, or communication tools

To Improve the Product

• Analyze how features are used
• Spot bugs or crashes and fix them
• Train the AI to improve response accuracy

To Communicate With You

• Account updates, feature changes, or downtime alerts
• Customer support and help requests
• Occasional newsletters (only if you opt in!)

To Process Payments

• Securely manage transactions and subscription renewals.

We never use your data for any purpose you haven’t agreed to. No hidden agenda.

4. Information Sharing and Disclosure

We do not sell your data — ever.

But we do share data in the following cases:

A. With Trusted Service Providers

We may share your info with third-party vendors who help us run the business, like:

• Payment processors
• Email services
• Analytics providers
• CRM integrations

Each partner receives only the data necessary to do its job and must protect it under its own privacy standards.

B. Legal Requirements

We may disclose your data:

• To comply with legal obligations or court orders
• To investigate fraud or abuse
• To protect the rights, safety, or property of MoverGPT or others

C. Business Changes

If MoverGPT merges with, is acquired by, or sells assets to another company, your data may be transferred as part of that process. We’ll let you know beforehand if that happens.

5. Data Security

We take security very seriously. Here's how we protect your data:

• SSL Encryption: All data in transit is encrypted.
• Secure Storage: We host your data in secure, access-controlled cloud environments.
• Role-Based Access: Only authorized employees have access to personal data.
• Regular Audits: We regularly review access logs and system behavior.
• Third-Party Compliance:We ensure our vendors follow strict security protocols.

Despite our best efforts, no system is 100% foolproof. If there's ever a breach, we’ll notify you as required by law and act swiftly to fix it.

6. Your Rights

You’re in control of your data, and we respect that. Depending on your location, you may have the following rights:

• Access:Know what data we have about you.
• Secure Storage: We host your data in secure, access-controlled cloud environments.
• Correction: Fix inaccurate or outdated info.
• Deletion:Ask us to delete your data (and we’ll do it unless we legally need to keep it).
• Portability:Get a copy of your data in a readable format.
• Consent Withdrawal:You can revoke your permission at any time.
• Opt-Out:Say no to marketing or AI usage of your training data.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

Cookies help make MoverGPT more useful to you. Here's how:

What We Use Cookies For:

• Keep you logged in
• Remember your preferences
• Track page visits and improve UX
• Measure how campaigns are performing

Analytics Tools We Use:

• Google Analytics

You can disable cookies in your browser settings. But doing so may affect some features (like remembering who you are between sessions).

8. Third-Party Services

MoverGPT integrates with and depends on various third-party platforms. If you choose to connect your tools (like a CRM, calendar, or SMS platform), the data shared between us and that tool is governed by both our policies.

We recommend checking those platforms’ privacy policies, especially if:

• You store customer data
• You use external booking or scheduling platforms
• You link marketing or ad services

We only partner with vendors who uphold strict data protection standards.

9. Children's Privacy

MoverGPT is not intended for children under 13. We do not knowingly collect personal information from minors.

If you're a parent or guardian and believe your child provided information to us, please contact us. We’ll delete it immediately.

10. International Data Transfers

MoverGPT operates globally and uses cloud services hosted in the United States or Europe, depending on your location.

If you live outside the U.S., your data may be transferred, stored, or processed in countries with different data protection laws. We use standard contractual clauses or equivalent safeguards to ensure your data is protected.

Example: If you're in the EU, we follow GDPR rules to transfer and secure your data properly.

11. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect:

• Legal changes
• New features or services
• Security updates

When we do, we’ll:

• Post the new version here
• Update the “Effective Date” at the top
• Notify you via email if the changes are significant

We recommend reviewing this page every now and then to stay informed.