Terms and Conditions

1. Introduction

Welcome to MoverGPT! We’re really glad you’ve decided to use MoverGPT. Before you start browsing, chatting with our AI, or using any of the services we offer, we need to walk you through some important stuff. These are the Terms and Conditions, and they’re here to protect both you and us.

These Terms and Conditions (“Terms”) are a legal agreement between you (the client, company, or user of our services) and us (MoverGPT). We’ve written this to explain how our services work, what you can expect from us, and what we expect from you.

MoverGPT is designed to help moving companies automate customer communications through AI voice agents and chatbots. These tools help you manage your calls and messages more efficiently and personally without having to staff a massive call center.

By accessing or using our services, you agree to these Terms. If you ever have questions about them, feel free to contact our support team.

2. Acceptance of Terms

By accessing or using the MoverGPT website, platform, or services — including browsing the site, using the AI voice or chat tools, registering an account, or starting a subscription — you agree to be legally bound by these Terms and Conditions (“Terms”), our Privacy Policy, and any other guidelines or supplemental terms that may apply.

These Terms form a binding agreement between you (the user or business entity) and MoverGPT. If you are using our services on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use our services. Your continued access or use of MoverGPT constitutes your full and ongoing acceptance of the most recent version of these Terms.

3. Services Description

MoverGPT provides AI-powered voice and chat automation specifically for moving businesses.

Our platform offers:

• AI voice agents that can handle inbound and outbound calls
• Chatbots that reply to customer messages (SMS or website chat)
• Integrations with CRM tools and internal scheduling systems
• Customizable call scripts and communication workflows
• Analytics and reporting dashboards to monitor performance

Please note:

We do not provide actual moving services.

Our platform is a communication tool for companies that do.

The services are provided as a subscription-based SaaS model, and may include free trials, premium tiers, and custom integrations.

4. User Accounts

User Accounts To use MoverGPT, you’ll need to register an account. During registration, we’ll ask for:

• Company name and contact info
• A valid email address and password
• Phone number(s) and service details (for integration)

You are responsible for keeping your login credentials secure and up to date, and for anything that happens under your account, so please don't share your credentials with anyone who isn't authorized to use the platform.

If you think your account has been compromised, let us know right away.

5. Payments and Subscriptions

Our platform offers several subscription plans, depending on your usage level:

• Free
• Basic
• Pro
• Enterprise

Billing:

• Subscriptions are billed monthly or annually, depending on your selection.
• All prices are listed in USD unless otherwise stated.
• We use secure third-party payment processors for all transactions.

Renewals & Cancellations:

• Subscriptions auto-renew unless canceled before the end of the billing period.
• You can cancel anytime via your dashboard. No long-term contracts unless otherwise agreed.
• Refunds may be available on a case-by-case basis.

If your payment method fails or we can’t process your subscription, we may suspend or limit your access until the issue is resolved.

6. User Content

As part of using MoverGPT, you may upload, input, or generate content, such as:

• Call scripts and message templates
• Customer data (names, phone numbers, schedules)
• Reviews, feedback, and usage data

You retain ownership of your content, but by using our platform, you give us the right to:

• Store and process your data to deliver our services
• Use anonymized performance data to improve system quality
Provide limited access to data only for support and maintenanceRefunds may be available on a case-by-case basis.

You’re responsible for the legality of any content you upload. Please make sure you have permission to use and share the data you input into our platform.

7. Prohibited Conduct

Let’s keep things clean and professional. You agree not to:

• Use our platform to spam or harass customers
• Send fraudulent, misleading, or illegal messages
• Collect or transmit sensitive information without consent (e.g., credit card details)
• Interfere with the system or other users' access
• Reverse engineer or attempt to copy our code or software

Violation of these rules may result in suspension or termination of your account without notice.

8. Termination

We reserve the right to terminate or suspend your account if:

• You violate these Terms
• Your billing fails repeatedly
• You misuse the AI agents in a way that harms customers or violates laws

You can terminate your use of MoverGPT at any time by canceling your subscription. Upon termination:

• You will lose access to all AI services and dashboards
• We may retain your data for legal or backup purposes (in accordance with our Privacy Policy)

9. Disclaimer

MoverGPT is built using advanced AI technology, but:

We don’t guarantee perfection.

AI-generated responses may not always be accurate, appropriate, or timely. You agree to review and customize your messaging templates and monitor the quality of conversations.

MoverGPT provides no guarantees around outcomes, lead conversions, or customer satisfaction.

10. Limitation of Liability

We work hard to make MoverGPT fast, secure, and reliable — but we’re not liable for:

• Downtime, bugs, or errors in the system
• Missed leads or communication issues caused by AI messages
• Financial loss, lost opportunities, or business interruption

In all cases, our liability is limited to the total amount you’ve paid us in the past 3 months.

11. Indemnification

You agree to defend, indemnify, and hold harmless MoverGPT from any claims, losses, or legal fees arising from:

• Your use (or misuse) of the platform
• Your violation of any applicable law (e.g., robocall regulations, data privacy laws)
• Your interactions with your customers using our tools

Please use the platform responsibly and make sure your communications follow local and federal regulations.

12. Changes to Terms

We may update these Terms from time to time as our service evolves. If we make significant changes, we’ll:

• Update the “Effective Date” at the top
• Notify users via email or dashboard alert (if applicable)

Continued use of MoverGPT after changes means you agree to the updated terms.

13. Contact Us

Got questions? We’re here to help. Reach out anytime.